IHMS: International Health and Medical Services
  • Delivering a consistent standard of care in physically and culturally challenging environments Providing healthcare in both remote and urban settings Managing health systems on behalf of governments and international organisations
  • Providing healthcare in both remote and urban settings Delivering a consistent standard of care in physically and culturally challenging environments Providing healthcare in both remote and urban settings
  • Delivering a consistent standard of care in physically and culturally challenging environments Providing healthcare in both remote and urban settings Delivering a consistent standard of care in physically and culturally challenging environments

IHMS Privacy Statement

Last Updated: November 2016

International Health & Medical Services (IHMS) manages health systems on behalf of governments and international organisations. We provide healthcare in both remote and urban settings, delivering a consistent standard of care even in physically and culturally challenging environments. We deliver healthcare in a professional manner that is:

  • medically appropriate;
  • without any form of discrimination;
  • with appropriate dignity, humanity, cultural and gender sensitivity; and
  • with respect for privacy and confidentiality.

Your privacy is important to us and we are committed to safeguarding your Personal Information.

This Privacy Notice will describe how IHMS uses, discloses, shares, stores and protects your Personal Information.

It will also broadly describe the process and contact information that you can use to raise enquiries, concerns and complaints.

1. WHAT INFORMATION DO WE COLLECT

IHMS will only gather Personal Data that is relevant for the purposes for which it will be used and will not gather excessive or unnecessary data unless you provide us with information that we have not otherwise asked for yet we believe that it may be relevant to the provision of health care to you.

"Personal Information", includes but is not limited to :

  1. Personal Data will allow someone to identify or contact you: e.g., your full name, address, telephone number (professional & home) or email address, gender, date of birth, nationality and family status (dependent).
  2. sensitive information: e.g., medical records or requests

Personal Information does not include aggregated data or data that, by itself, does not permit the identification of individual persons.

2. HOW DO WE COLLECT INFORMATION

IHMS collects Personal Information when you:

  1. visit our clinics; or
  2. seek a consultation with our medical professionals; or
  3. contact us as part of a health assessment; or
  4. make enquiries, requests or complaints.

We may also receive information about you from other sources when this data is given to IHMS by third parties such as medical service providers, government institutions, agencies, that are permitted to share this personal data.

3. HOW DO WE USE THE INFORMATION COLLECTED

IHMS will use your Personal Information to provide you with medical assistance in line with our contractual obligations.

In compliance with relevant personal data protection and privacy laws, your Personal Information may be provided to service providers that provide medical services to you, or to local clinics or doctors who we arrange to treat you or provide you with a health assessment. We may also disclose your Personal Information to local authorities if necessary or desirable to assist in arranging emergency medical care for you.

Your Personal Information may be disclosed to government authorities, agencies and institutions but only to the extent that the disclosure is necessary, and then only when permitted by applicable laws and regulations or by lawful contract.

4. HOW DO WE PROTECT THE INFORMATION COLLECTED

IHMS shall take reasonable steps to ensure that data is reliable, accurate, complete, and current, bearing in mind its intended use. You have a responsibility to keep the data you provide to us updated and we will take reasonable steps to facilitate this.

IHMS takes precautions to protect your Personal Information. IHMS has implemented policies that forbid its employees from using or disclosing Personal Information in an inappropriate or unlawful manner and maintains security measures to safeguard the Personal Information that it maintains from unauthorized access, misuse, alteration, loss or destruction.

The Information Security Policy, Procedures and Processes

All IHMS employees are required to follow the Information Security Policy. The policy is implemented through the Information Security procedures and processes. These are periodically reviewed and updated, as the information security landscape is in a constant state of flux. All new employees are required to sign; a written confirmation that they have read and understood the Information Security Policy, and a confidentiality agreement. Employees also have confidentiality obligations in their contracts of employment with IHMS.

Security of Premises and Other Physical Security Measures

Physical access to all IHMS offices, medical services sites and other facilities are security controlled which include locks that are opened by keys, and by using security cards and security card readers that record the identity of employees and visitors entering or leaving the facilities. Registers of visitors are kept and sign-in sheets are used in locations that require additional security. All employees are given unique ID photo badges which they are required to wear and clearly display at all times in IHMS facilities.

Information systems containing sensitive information and communications equipment are placed in secure areas and protected by additional physical security measures that permit access only to the employees who need access, operational processes, environmental controls and fire detection and suppression systems to safeguard against accidental loss, theft or unauthorized removal, misuse, damage or unauthorized access.

IHMS engages external consultants to conduct security reviews of its environment. These reviews help IHMS understand the security gaps and ensure that its infrastructure and applications are able to meet and mitigate new network and Internet security threats and risks.

5. HOW CAN I ACCESS THE INFORMATION COLLECTED

You can seek access to the Personal Information that IHMS has collected from you by submitting a request to the IHMS clinic at your site or by following the instructions on our website (www.ihms.com.au). In the event that you are provided with access to your Personal Information (IHMS will not withhold providing access to you unless there is a lawful or clinical requirement to do so) then it is incumbent on you to ensure that any error in your Personal Data is brought to the attention of IHMS.

Should you need our assistance to access or make changes to your Personal Data only (health information will not be changed on request but you are able to request that IHMS review the information for accuracy), please submit your request to the IHMS clinic at your site or by following the instructions on our website (www.ihms.com.au).

In making your request to review, update, amend or block your Personal Data, you will be required to provide IHMS with details of the Personal Data requested and the reasons why the Personal Data needs correction. IHMS will ask for proof of your identity. IHMS may ask you to assist in verifying the accuracy of the updates and the amendments to the Personal Data. IHMS will then review your request to ensure that any change to your Personal Data is appropriate and lawful.

IHMS will strive to address your request as soon as practicable and no later than thirty (30) calendar days from the date your request is received and understood.

6. HOW DO I RESOLVE DISPUTES WITH IHMS RELATING TO PERSONAL DATA

If you are unsatisfied with the manner in which your question or concern was addressed, you may submit your complaint request by completing the complaint form and dropping it into the complaint box at your site. If you are not at site, you can email your complaint to the email address provided on our website (www.ihms.com.au).

All complaints will be managed in a timely manner, observing procedural fairness and natural justice.

IHMS will investigate all concerns and complaints and will address them expeditiously.

An acknowledgement will be provided within 24 hours upon the receipt of the request and IHMS will seek to provide you with a written outcome within ten (10) business days. In the event that the written outcome will take longer than ten (10) business days, IHMS will advise you of such and will provide an estimate as to when you can expect the advice.

You have the right at any time, to raise your issues with a privacy authority.

7. COOKIES AND TRACKING TECHNOLOGIES

IHMS use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

A cookie is a piece of data stored on your hard drive containing information about you. IHMS uses cookies in order to identify a user session, but usage of a cookie is in no way linked to any personally identifiable information while on the IHMS website. IHMS also uses ‘analytical cookies’. These allow us to recognize and count the number of visitors logging into our web site and to see how visitors move around the site when they are using it. This helps us make sure sites are meeting users’ needs and to find out how we could improve. The analytical cookies do not capture any personally identifiable information. Most browsers are initially set up to accept cookies. Though most cookies expire after a certain period of time, you can choose to delete a cookie file at any time. You can do so by resetting your browser to refuse all cookies or to indicate when a cookie is sent. However, some IHMS features or services may not function properly without cookies. Some of our service providers (e.g. IHMS's service providers monitoring our satisfaction survey) use cookies on the IHMS site. IHMS has no access to or control over these cookies. This privacy statement covers the use of cookies by the IHMS site only and does not cover the use of cookies by anyone else.

8. CHANGES TO PRIVACY POLICY

IHMS reserves the right to change this policy at any time by notifying users through its website of the existence of a new privacy statement prior to the change becoming effective. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights. We encourage you to periodically review this page for the latest information on our privacy practices.

For enquiries, please contact:

International Health & Medical Services
Level 1
Pinnacle Office Park
4 Drake Avenue - Building B
Macquarie Park NSW 2113
Tel: +61 (2) 9372 2500

corporateaffairs@ihms.com.au